How to Update Your Payment Method (ISR)

You can update your payment method directly in your back office.

💳 Steps to Update Your Payment Method

1. Log in to your back office
2. Navigate to the left-hand menu
3. Locate the Settings tab
4. Click on “Billing”
5. Add or update your payment method at the bottom of this page
6. Save your changes

🔁 Autoship Payment Methods

• Updating your payment method in Billing does not automatically update your Autoship
• Autoship payment methods must be updated separately in the Autoship section

⚠️ Removing an Existing Card

If your current card is attached to an Autoship:

• You may not be able to delete the card right away
• You will need to:
  1. Add a new payment method
  2. Update your Autoship with the new card
  3. Delete the old card

⚠️ Things to Keep in Mind

• Make sure your payment details are entered correctly
• Changes in Billing do not affect previously placed orders
• Autoships must be updated individually

❓ Having Trouble Updating Your Payment Method?

• Ensure you are logged into your back office
• Double-check your card information
• Try using a different browser or device

📞 Need Help?

If you need assistance updating your payment method, please contact support and include:

• Your full name
• Email associated with your account
• A description of the issue

Our team will be happy to assist you!