How to Skip, Pause, or Cancel an Autoship

Autoship settings can be managed through your back office in the manage autoship section. Please read through the options below.

🔁 Skipping or Pausing Autoship 

• At this time, skipping or pausing Autoship orders is not available
• To delay your next order, you can update the scheduled date

📅 How to Change Your Autoship Date

1. Log in to your backoffice
2. Go to the “Manage Autoship” section on the left-hand side
3. Find your active Autoship you would like to change and Click “edit”
4. Update the next scheduled processing date by clicking “edit” next to “Date Picker” 
5. Save your changes

❌ How to Cancel Autoship

1. Log in to your back office
2. Go to the “Manage Autoship” section on the left-hand side
3. Find your active Autoship you would like to cancel and Click “edit” 
4. Then click “delete”
5. Save your changes

⚠️ Things to Keep in Mind

• Changes must be made before your next scheduled processing date
• Once an Autoship order has processed, it cannot be stopped
• Updating your account information does not update Autoship details

📞 Need Help?

If you need assistance managing your Autoship, please contact support and include:

• Your full name
• Email associated with your account

Our team will be happy to assist you!