We sincerely apologize for the inconvenience if an item is missing from your shipment. Our team is happy to assist in resolving the issue as quickly as possible.
📦 Before Reporting a Missing Item
Please first check:
- All packaging materials and inserts
- Your packing slip
📄 Information Required
To properly investigate and resolve the issue, please provide the following:
- A clear photo of the product received or the issue
- A clear photo or copy of the full packing slip included in the package
⚠️ Important Packing Slip Information
Please ensure the 3-digit code (typically beginning with a “1” or “2”) is visible on the bottom half of the packing slip or receipt. This code is required for our shipping team to investigate the issue.
📞 Email in to support
If you are missing an item from your order, please contact support and include:
- Your full name
- Email associated with your account
🔄 Replacement Process
Once the requested information is received and reviewed:
- Our team will investigate the shipment issue
- A replacement order will be processed as quickly as possible if applicable
- Tracking information will be provided once the replacement ships
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