Damaged or defective items

If you receive a damaged or defective product, please contact us as soon as possible so we can assist you.

📞 Need Help?

If you have a damaged or defective item, please contact support and include:

• Your full name
• Email associated with your account
• Order number
• Photos of the damage (if available)

Our team will be happy to assist you!

📦 What to Do

• Do not discard the product or packaging
• Keep all original materials until instructed by Customer Support
• Contact support before sending anything back

🔄 Resolution Process

Once your issue is reviewed:

• Follow the instructions of the Customer Support
• This process can take up to 5 business days once contacted
• In some cases, additional information or inspection may be required

⚠️ Important Information

• Products will be inspected upon return
• Discarded items or packaging may prevent resolution
• Each case is reviewed individually and solved differently