Lost, Missing, or Stuck Packages

If your package appears lost, missing, or stuck, we’re here to help guide you through the next steps.

📦 Before Reporting a Missing Package

Please check the following:

• Review your tracking information for the latest updates
• Confirm the shipping address on your order
• Check around your delivery location (porch, mailbox, side door, etc.)
• Ask neighbors or household members if they accepted the package on accident

🚚 Start a Carrier Claim

If your package is still missing, a claim must be started with the shipping carrier:

• Claims must be initiated by the customer directly with the carrier
• Use your tracking number to begin the claim process
• Follow the carrier’s instructions for submitting your claim
• This can be completed on their websites or by calling their Customer Support

📄 Proof Requirement

To move forward with a replacement or refund:

• Proof of the submitted claim is required
• This may include a claim confirmation, case number, or documentation from the carrier

⚠️ Important Information

• We are unable to issue replacements or refunds without proof of a submitted claim
• Resolution timelines may vary
• Each case is reviewed individually by our team

📞 Need Help?

If you need assistance or have questions about the process, please contact support and include:

• Your full name
• Email associated with your account
• Order number
• Any claim documentation (if available)

Our team will be happy to assist you!