How to Start a Return

If you need to return a product, please follow the steps below to begin the process.

🔁 Steps to Start a Return on Your Own

1. Log in to your back office
2. Navigate to the Orders tab
3. Click Place an Order
4. In the upper right corner, click on your name
5. Select My Orders
6. Locate the order you would like to return
7. Click Return Item and follow the prompts

🔁 Steps to Start a Return With Customer Service

1. Email Customer Support at support@marketplaceglobal.com
2. Request a Return Merchandise Authorization (RMA) number
3. Include the following information:
   • Your full name
   • Order number
   • Reason for the return

📦 Prepare Your Return

• Ensure the product is unopened and in resalable condition
• Clearly write your RMA number and order number on the outside or inside of the package

📍 Ship Your Return

Send your return to:

MarketPlace Global (MPG)
9060 Zachary Ln Suite 104
Maple Grove, MN 55369

RMA# __________

Order#__________

• Return shipping costs are the responsibility of the customer
• We recommend using a carrier with tracking and/or insurance

💰 After Your Return Is Received

• Refunds are issued within 5 business days after the return is received and inspected
• Refunds are issued to the original form of payment
• Once the refund is issues, Please allow 2 to 3 business day for it to process with your bank

⚠️ Important Notes

• We do not provide return address labels
• Returns must be submitted within the allowed return window
  • 90 days (Retail & Preferred Customers)
  • 30 days (ISR)
• If product is opened and not in, it may not be refunded if returned

📞 Need Help?

If you have questions about starting a return, please contact support and include:

• Your full name
• Email associated with your account
• Order number

Our team will be happy to assist you!