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How to Cancel an Order

Once an order has been placed, it cannot be canceled directly through your account.

⏱️ Contact Support Immediately

  • To request a cancellation, you must contact support as soon as possible
  • Our team will check if the order can still be canceled before it ships

🚚 If Your Order Has Already Shipped

  • If a tracking number has been assigned, the order can no longer be canceled
  • The order will need to be delivered and then returned in accordance with our return policy

📦 Returns After Delivery

  • Once your order is delivered, you may begin the return process
  • Please refer to our Return Policy for instructions and eligibility

⚠️ Things to Keep in Mind

  • Cancellation requests are time-sensitive and not guaranteed
  • Orders process quickly, so immediate contact is important
  • Orders with tracking numbers cannot be stopped or canceled

📞 Need Help?

If you would like to request an order cancellation, please contact support and include:

  • Your full name
  • Email associated with your account
  • Order number

Our team will be happy to assist you!

 

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