Troubleshooting Login Issues

If you’re having trouble logging into your account, don’t worry, most issues can be resolved quickly with the steps below.

⚠️ Having Trouble Logging In?

Here are a few common issues and how to fix them:

• Incorrect email or password
  Double-check for typos and make sure caps lock is off
• Account not found
  Make sure you are using the email you signed up with
• Password reset not working
  Try requesting a new reset link or use a different browser
• Page not loading
  Clear your browser cache or try a different device/browser

❓ Forgot Your Email or Password?

If you can’t remember your Email or Password:

1. Click “Forgot Email or Password?” on the login page
2. Enter your email address, Username, or ID number
3. Check your email for a password reset link
4. Follow the instructions to create a new password

Tip: Be sure to check your spam or junk folder if you don’t see the email.

📧 Not Receiving the Password Reset Email?

• Wait a few minutes and try again
• Check spam/junk folders
• Make sure you entered the correct email address
• Try using a different email if you have multiple accounts

🌐 Website or Browser Issues

• Refresh the page and try again
• Clear your browser’s cache and cookies
• Try a different browser (Chrome, Safari, etc.)
• Try logging in from another device

📞 Still Need Help?

If you’re still unable to log in, please contact our support team and include:

• Your full name
• Email address used to sign up
• A brief description of the issue

We’re happy to help get you back into your account!