Why Can't I Access My E-Wallet?

If you are having trouble accessing your E-Wallet, there are a few common reasons that may be preventing you from logging in.

📧 Recent Email Address Change

If you recently updated the email address on your MarketPlace Global account, your E-Wallet access may be affected.

The E-Wallet uses the email address associated with your account for verification purposes. Recent changes may take time to sync or may require assistance from Paymenture.

📨 Verification Code Not Received

When accessing your E-Wallet, a verification code is sent to the email address on file.

If you do not receive the code:

• Check your spam or junk folder
• Check any promotions or filtered inbox folders
• Allow a few minutes for the email to arrive
• Verify that your email address is correct in your MarketPlace Global account

⚠️ Other Common Issues

• Incorrect email address on file
• Typing the verification code incorrectly
• Expired verification code
• Temporary E-Wallet system issues

🔄 Troubleshooting Steps

1. Confirm the email address on your MPG account is correct
2. Check your spam and junk folders for the verification email
3. Try again using a different browser or device
4. Allow a few minutes and retry

📞 Contact E-Wallet Support

If you still cannot access your E-Wallet after completing the steps above, please contact Paymenture directly:

Email: Help@paymenture.com 

Paymenture can assist with:

• Login issues
• Verification code problems
• Email address updates
• E-Wallet account access

📞 Need Additional Help?

If you are unsure whether the issue is related to your MarketPlace Global account or your E-Wallet account, please contact support and we will be happy to assist you.