Charges I Don’t Recognize

If you notice a charge you do not recognize, we’re happy to help review it with you.

💳 Before Contacting Support

Please check the following first:

• Review your recent order history in your back office
• Check for active Autoship orders
• Verify whether a family member or authorized user may have placed the order
• Look for charges under MarketPlace Global or related billing descriptors on your statement

📦 Common Reasons for Unexpected Charges

• An Autoship order processed on its scheduled date
• Multiple orders placed separately
• Shipping, taxes, or additional items added to an order
• Another account has your card on it

📄 Information to Include

To help us investigate the charge, please provide:

• Your full name
• Email associated with your account
• The total charge amount
• Date of the charge
• Last 4 digits of the card charged
• Photo or screenshot of the charge

Please do not send full card numbers for security purposes.

⚠️ Important Information

• Pending charges may appear temporarily before final processing
• Banks may display charges differently depending on the payment processor
• Chargebacks filed through your bank may delay resolution options through support

📞 Need Help?

If you still do not recognize the charge after reviewing your account, please contact support with the information above and our team will be happy to assist you.