Our support team is here to assist you with account questions, orders, Autoships, returns, and more.
📧Contact Information
Email: support@marketplaceglobal.com
Please Note: We do not have a phone support at this time, All calls will be directed to email support directly.
đź•’ Support Hours
Customer Support is available:
- Monday – Friday
- 8:00 AM – 5:00 PM Central Time
Please Note: We do have off hour staff members all over the world that may be able to assist you as well, Please email with questions or concerns at any time, and we may be able to assist you sooner.
⏱️ Response Time Expectations
- Our team works to respond to all inquiries as quickly as possible
- No longer then 24 hours
- Response times may vary during:
- Holidays
- Promotions or product launches
- High order volume periods
Please allow additional time during busy periods.
đź“„ Information to Include When Contacting Support
To help us assist you faster, please include:
- Full name
- Email address associated with your account
- Order number (if applicable)
- Tracking number (if applicable)
- Detailed description of the issue
- Photos or screenshots (if applicable)
⚠️ Important Information
- Sending complete information with your first message helps reduce delays
- Multiple emails regarding the same issue may increase response times
- Please check your spam or junk folder for replies from support
đź“ž Need Assistance?
We are happy to help and appreciate your patience while our team reviews your request.
Comments
Article is closed for comments.