Return Policy

We stand behind our products and want you to feel confident in your purchase. Please review our return policy below for eligibility and instructions.

You can also view the full policy here:
https://marketplaceglobal.com/refund-policy 

🔁 Return Eligibility

Retail & Preferred Customers

• 90-Day Money-Back Guarantee on unopened products
• Items must be returned in resalable condition

Independent Sales Representatives (ISR)

• 30-Day Money-Back Guarantee on unopened products
• Items must be returned in resalable condition

📦 Return Requirements

• Returns must be postmarked within:
  • 90 days (Retail & Preferred Customers)
  • 30 days (ISR)
• Customer is responsible for return shipping costs

📝 Here is how to Start a Return -> How to Start a Return

🚚 Shipping Your Return

• We recommend using a carrier with tracking and/or insurance (such as UPS or FedEx)
• MPG is not responsible for lost or misdirected return shipments

💰 Refund Process

• Refunds are issued within 5 business days after the return is received and inspected
• Refunds are issued to the original form of payment
• Once the refund is issues, Please allow 2 to 3 business days for it to process with your bank

📦 Undelivered or Incomplete Orders

• If your order does not arrive or is missing items, you must notify Customer Support within as soon as possible

📞 Need Help?

If you have questions about your return, please contact support and include:

• Your full name
• Email associated with your account
• Order number

Our team will be happy to assist you!